Return Policy - Niral Industries
At Niral Industries, we strive to ensure your complete satisfaction with our products. However, if you encounter any issues with your purchase, we have a comprehensive return policy in place to assist you. Please read the following guidelines carefully to understand the return process.
1. Damaged Merchandise:
If your shipment arrives damaged, please get in touch with us immediately by calling or whatsapp us at 7400099596 or 7400099597. Our team will promptly address the matter by coordinating with the shipping company to resolve the issue. To aid us in the process, kindly send unboxing video or images or of the damaged item along with your order ID via email or WhatsApp using the above-mentioned contact details.
2. Return Eligibility:
candlemould.com accepts returns only under the following circumstances:
Wrong Item Received: If you receive an incorrect item in your order.
Manufacturing Defect: In case you receive a product with manufacturing defects.
The item you wish to return should be unopened, unused, and in its original undamaged packaging.
3. Return Authorization:
To initiate a return, you must contact candlemould.com within 5 days of receiving your order to request and obtain a Return Authorization. This authorization is necessary to facilitate a smooth and efficient return process.
4. Restocking Fee:
Please note that all returns are subject to a 15% restocking fee. This fee covers handling and processing expenses associated with returning and restocking the products.
5. Non-Refundable Shipping Charges:
Keep in mind that shipping charges are non-refundable, even if the return is due to a wrong item or manufacturing defect. This also includes any shipping fees resulting from the refusal of delivery.
6. Buyer Responsibility for Return Shipping:
The cost of return shipping shall be borne by the buyer. Ensure the item is securely packaged to prevent any further damage during transit.
Our aim is to ensure a seamless return experience for you. We appreciate your cooperation in adhering to the above guidelines to facilitate a timely resolution of any return requests.
For any additional questions or further assistance, feel free to reach out to us at the provided contact details. We are here to help! Thank you for choosing Niral Industries.